Refund policy

Return Policy:

We hope you will enjoy your purchase from CASA Via PALMA. However, if for any reason you are not happy with your CASA Via PALMA purchase, you may return the unused item to us for a full refund. Our aim is to make the return process as simple as possible.

Full-priced merchandise must be returned within 14 days from date of delivery customer is responsible for return shipping . Sale merchandise must be returned within 14 days from date of delivery. Final sale merchandise will is nonreturnable. Shipping costs are non-refundable. Upon receipt of returned goods, CASA Via PALMA reserves the right to deny a refund if the merchandise does not meet return policy requirements. We will return your purchase with your original tender.

Damaged Items:

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for a shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at info@casaviapalma.com.

Please provide the order number along with your email address and phone number for expedited service.To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

To start a return , you can contact us at info@casaviapalma.com. If the return is accepted, we'll send you a return shipping label , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@casaviapalma.com

Items Not Eligible for Return:

. Final Sale item(s)

. Item(s) returned without their original packaging

. Used item(s)

. Item(s) purchased through other retailers

· Special Order item(s)

· Personalized Item(s)

Refunds:

We will notify you once we've received and inspected your return and let you know if the refund is approved or not. If approved, you'll be automatically refunded. CASA Via PALMA will refund the original method of payment you provided. We will process and send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 – 2 billing cycles from the day you return your package for your account to be credited.